HOW WE WORK
Facilitate, Don't Consult
We do not sit in ivory towers. We do not believe that white papers alone lead to success. We do believe in building relationships. In understanding context. In asking questions. Then, we get our hands dirty with you, feel personally responsible for the results on the ground, and provide ongoing facilitation, coaching and support to get you where you want and need to go. Your success is our success; your failure is our failure.
Results in 3 Months
If you can't see the change in 3 months, you've hired the wrong firm. Everything we do is chunked into 12 week cycles, which both creates urgency and demonstrates forward progress in a reasonable amount of time. Module-based development not only provides structure that is easy for teams to plan around, but it also inherently builds in accountability to achieve measurable outcomes in a reasonable amount of time.
Add Value or it's Free
Create the Conditions
We design using the latest research on adult learning and retention, which clearly indicates that adults learn by doing and by making connections with their head and their heart. This is a primary reason we facilitate instead of coach - the growth and change happens more quickly and sticks only when participants come to conclusions themselves. Our job is to create the conditions and manage the process that'll get you there.
Give our Secrets Away
Everything we bring to you is yours to keep. Anytime we introduce a tool or framework and teach you how to use it, we also integrate that tool into the fabric of your organization, so it sticks. We'll customize the tools to co-exist with systems and structures you already have rather than replace them, so you and your team can easily make and sustain the transition to the new approach with as little of a headache as possible.
Put a Ring on It
We stand by our commitment to creating impact. So much so that we prompt every organization or individual we work with to rate us on both a universal scale as well as a relative scale for every project we complete. If the data shows that what we did wasn't valuable for the organization, we won't accept payment for it. This raises the bar for everything we do, and gives our clients the experience they should expect and deserve every single time.
We aren't looking for the next gig. In fact, a majority (~80%) of our business comes from referrals from our existing clients. That's because we see ourselves as a crucial partner in your organization's growth over the long-haul. The proof is in our track record. We see clients returning over and over again in an effort to continue to accelerate their performance, their sustainability and their ability to stay competitive. We're in it for the long-haul because we see your success wrapped up in our success and vice versa.